STATUTORY "COOLING OFF PERIOD" AND CANCELLING PROCEDURE

If its a distant sale and you are not satisfied with your furniture flat-pack purchase, you must contact us in writing within seven "cooling off" working days of delivery to be eligible for a refund, or exchange or credit note, by agreement with totstoteensfurniture.co.uk.

We will not accept returns without prior authorisation. Customers should prominently display their sender's address on the shipping labels of boxes containing their orders. All returned items must be shipped at the customer?s expense, prepaid in their original cartons, in the same condition as when dispatched to them.

We do not accept returns 'Cash on delivery'

All shipping charges are non-refundable.

If any component of the returned product is missing, this Return Procedure will be breached and we will reject the entire return or may choose to impose charges to rectify this.

We understand that sometimes after you place an order you may have second thoughts and wish to cancel. Tots to Teens Furniture is charged by the credit card companies a processing fee. We fully respect our customers decisions but if you use a credit card, we will reclaim £30.00 or 5%, whichever is the higher to reflect the loss.

REFUNDS, EXCHANGES AND RETURNS PROCEDURE

If damage has occurred during shipping, the law requires that you should telephone, AND fax, or email us immediately, with the consignment number found on the delivery note. You should be able to quote reference number and details of the damage.

It is your responsibility to check your consignment for damage before accepting/signing. If this is not recorded you should note next to your signature, "BOX" or "X BOXES DAMAGED". Hold the goods and telephone, fax or email details to Tots to Teens Furniture. In any case please mark the carriers receipt "unchecked" and demand a copy of this to retain.